FAQs

Open Box specializes in offering medical grade compression products for lymphedema and other medical edemas. Unlike other resellers who carry products for a wide spectrum of medical conditions, we focus on supplying only those products appropriate for the safe and effective treatment of these unique conditions. And because no other reseller has broader expertise or more experience in this field, we are able to offer unworn open box medical compression garments at substantial discounts.

Lymphedema Products obtains all treatment products directly from the manufacturer. Purchasing directly from manufacturers is the only way a medical compression supplies store can guarantee product quality. When customers return open unused products, Open Box meticulously inspects each item by hand to ensure it is unworn and in excellent condition.

Because Open Box offers unworn open box medical compression garments at substantial discounts, our prices are among the absolute lowest you will find anywhere. Period.

Lymphedema Products was founded with the goal of providing the best possible service to medical edema patients and the professionals who aid in their treatment. As an extension of Lymphedema Products, Open Box is committed to providing the highest level of customer service and is not satisfied until our customers are. If for any reason you are not completely satisfied with your order or your shopping experience, please let us know so we can address your concerns immediately.

The Open Box online store accepts Visa, MasterCard, American Express, Discover, and PayPal.

In order to keep our prices as low as they are, and because we may have limited quantities of a specific item in a particular size, color, etc., we are unable to complete Open Box orders over the phone. However, if you run into a problem or have a question while ordering, we are always happy to help! We can be reached by phone or email. Please see the Contact Us page for contact information.

If you need help placing an order on the Open Box online store, please call toll-free at (866) 445-9674 or send us an email. We will be happy to assist you during regular business hours.

You can find our complete return policy here.

We have taken every measure to ensure your transactions secure. The Open Box online store is protected by industry-standard security protocols including 256-bit SSL (Secure Sockets Layer) encryption. Our security certificate is issued by Cloudflare, a global leader in online security. The Open Box web address begins with “https” indicating your connection to the store is secure. You can also verify the secure connection by clicking on the small padlock icon in your web browser’s address bar or in one of the corners of your screen.

No. We are fully committed to respecting your privacy and the security of your personal information. We will never share it with other parties.

A cookie is a small data file that is stored by your web browser on your computer. Cookies enable you to place an order on our web site. They also allow us to remember what items are in your shopping cart and to recognize you when you return to our online store.